Refund and Returns Policy

As a buyer, you have the right to cancel your purchase and return the product within 14 days from the day you receive your order. This right is protected under Article 16 of EU Directive 2011/83, which guarantees your ability to request a full refund if the product does not meet your expectations or if you simply change your mind.

Conditions for Return and Refund:

1. Return Period: You have 14 days from the date of receipt to notify us of your decision to cancel the order. After notifying us, you have an additional 14 days to return the product to us.

2. Refund: We will refund the full amount you paid for the item, including shipping costs, within 14 days from the day we receive your returned product or from the day you provide proof of return.

3. Product Condition: In order to receive a refund, the returned item must be in unused and undamaged condition. The product should be in its original packaging with all tags, accessories, and manuals included.

4. Return Process: To return an item, please contact us at [Your Contact Information] with the details of your purchase. We will provide you with instructions for returning the item.

5. Exclusions: Certain items may not be eligible for return, including:

   • Products that are sealed for health or hygiene reasons, and have been opened after delivery.

   • Custom or personalized items.

How to Exercise Your Right to Cancel:

To exercise your right to cancel your purchase, please notify us in writing via email or through our website’s contact form. Clearly state your intention to cancel, the order number, and the product(s) you wish to return. Once your request is processed, we will provide you with further instructions on how to return the items.