FAQ

If you receive a different product than the one you ordered, please contact us as soon as possible. To help us resolve the issue quickly, attach a photo of the received product and the entire package. This will allow us to identify the error and offer a suitable solution. Claims regarding missing or incorrect items must be reported within 5 days of delivery. Additionally, a protocol signed with the courier may be required. Remember, you have the right to check the contents of your package upon delivery.

No, we do not accept orders by phone. Ordering online ensures:
Accuracy – Customers enter their own shipping details, reducing the risk of errors that could result in extra costs.
Product Selection – Customers can carefully choose the correct items.
Order Tracking – The system automatically sends email updates on the order status.
If you need assistance with placing an order, our support team is happy to help

We issue VAT invoices for all orders. Your invoice will be sent to the email address provided during checkout. Please ensure your details are correct before placing the order, as they cannot be changed afterward.

If you haven’t received any emails from us, there may be a typo or missing character in the email address you provided during checkout. This can prevent our messages from being delivered. Please contact our support team so we can verify your details and resend the necessary information.

Yes, we can issue an invoice that includes both the buyer’s and recipient’s details. To receive such an invoice, please ensure that all required information is entered correctly at the time of placing your order.

This message is automatically sent if your order includes a product marked as “waiting for delivery.” It may also occur if you attempt to order more items than we currently have in stock. In this case, your order will be processed when all its items are in stock. If you’d like to adjust your order, please contact our support team.