{"id":2117,"date":"2025-04-27T13:59:03","date_gmt":"2025-04-27T11:59:03","guid":{"rendered":"https:\/\/hedbox.eu\/staging\/?page_id=2117"},"modified":"2025-04-30T01:45:52","modified_gmt":"2025-04-29T23:45:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/hedbox.eu\/staging\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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ORDERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I PICK UP THE ORDER?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We are an online-only store and do not have a physical location for pickups or in-person shopping. All orders are shipped directly to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I MODIFY MY ORDER?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Unfortunately, we are unable to modify orders once they have been placed and paid for. This is due to logistical and accounting constraints.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I RECEIVE A PRO-FORMA INVOICE?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, if you select ‘bank wire’ as your payment method, a pro forma invoice will be automatically sent to your email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS IT IMPORTANT TO REGISTER?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No, registration is not required. You can place an order as a guest without creating a login and password. However, as a guest, you won\u2019t be able to check your order history, and you\u2019ll need to enter your delivery details again for future purchases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS THE ESTIMATED ORDER PROCESSING TIME?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

The processing time depends on the availability of the products.
For detailed information regarding your order, please contact us at CONTACT US<\/strong><\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS THE ORDER PROCESSING PROCEDURE?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

After placing an order, you will receive a confirmation email, and we will begin preparing your package. Once the payment is processed, you will receive another email along with your sales documents (receipt\/invoice). After that, your order is packed and sent for dispatch.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

If you receive a different product than the one you ordered, please contact<\/a><\/strong> us as soon as possible. To help us resolve the issue quickly, attach a photo of the received product and the entire package. This will allow us to identify the error and offer a suitable solution. Claims regarding missing or incorrect items must be reported within 5 days of delivery. Additionally, a protocol signed with the courier may be required. Remember, you have the right to check the contents of your package upon delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAM I ABLE TO PLACE AN ORDER OVER THE PHONE?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

No, we do not accept orders by phone. Ordering online ensures:
Accuracy \u2013 Customers enter their own shipping details, reducing the risk of errors that could result in extra costs.
Product Selection \u2013 Customers can carefully choose the correct items.
Order Tracking \u2013 The system automatically sends email updates on the order status.
If you need assistance with placing an order, our support<\/a> <\/strong>team is happy to help<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHICH SALES DOCUMENT WILL I RECEIVE?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

We issue VAT invoices for all orders. Your invoice will be sent to the email address provided during checkout. Please ensure your details are correct before placing the order, as they cannot be changed afterward.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHY HAVEN'T I RECEIVED A NOTIFICATION OR CONFIRMATION?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

If you haven\u2019t received any emails from us, there may be a typo or missing character in the email address you provided during checkout. This can prevent our messages from being delivered. Please contact<\/a><\/strong> our support team so we can verify your details and resend the necessary information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I RECEIVE AN INVOICE WITH ALL CUSTOMER DATA?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, we can issue an invoice that includes both the buyer’s and recipient’s details. To receive such an invoice, please ensure that all required information is entered correctly at the time of placing your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI RECEIVE MESSAGE \"ITEM OUT OF STOCK\" WHAT DOES THIS MEAN?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

This message is automatically sent if your order includes a product marked as “waiting for delivery.” It may also occur if you attempt to order more items than we currently have in stock. In this case, your order will be processed when all its items are in stock. If you’d like to adjust your order, please contact<\/strong><\/a> our support team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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DELIVERY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW CAN I CHECK MY ORDER STATUS?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Registered customers can track their order status in their order history. If you placed an order without registering, you can contact our customer service for updates. Additionally, you will receive automated email notifications at key stages, including order confirmation, payment processing, and shipping.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS THE DELIVERY COST?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Delivery costs are calculated automatically at checkout based on the selected country and the weight of the package. You can also find detailed shipping information on our DELIVERY PAGE<\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tARE PACKAGES INSURED?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, shipments sent via GLS<\/strong> courier are insured up to 500\u20ac<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHEN THE ORDER IS SHIPPED?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

When we receive payment by 13:00 on Tuesday to Friday and by 12:00 on Monday, we ship the order the same day!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN DELIVERY BE EXPEDITED WITHIN 24h?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Unfortunately, we use GLS<\/strong>\u00a0Courier service, which does not offer 24-hour delivery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I STOP A DELIVERY THAT IS IN PROGRESS?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Unfortunately, we are unable to stop the delivery once it is in progress. Please ensure that all necessary details are carefully checked before requesting a delivery. Once the order is accepted and payment is received, we are unable to halt the delivery process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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PRODUCTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tARE THE PRODUCTS I RECEIVED GENUINE HEDBOX?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Yes, all products showcased on this webshop are original HEDBOX brand items. They are shipped from the official HEDBOX warehouse in Slovenia, Europe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHERE CAN I FIND THE PRODUCT USER MANUAL?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

Each product comes with a label featuring a QR code labeled ‘INSTRUCTION.’ Scanning this code will direct you to the online user manuals in various languages:<\/p>

  • UK<\/strong> – English<\/p><\/li>

  • DE<\/strong> – German<\/p><\/li>

  • FR<\/strong> – French<\/p><\/li>

  • ES<\/strong> – Spanish<\/p><\/li>

  • IT<\/strong> – Italian<\/p><\/li>

  • PT<\/strong> – Portuguese<\/p><\/li><\/ul>

    Additionally, a small QR card with a scannable code is included in every product’s original packaging for your convenience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHERE CAN I FIND BATTERY TRAVEL CERTIFICATE - IATA?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

    Each Battery comes with a label featuring a QR code labeled ‘INSTRUCTION.’ Scanning this code will direct you to the online IATA travel documentation MSDS\/UN38.3<\/p>

    • IATA \/ MSDS<\/strong>\u00a0– English<\/p><\/li><\/ul>

      Additionally, a small QR card with a scannable code is included in every product’s original packaging for your convenience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO I NEED TO REGISTER THE PRODUCT I RECEIVED?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

      After receiving your ordered product, you will find a unique serial number label along with a QR code for registration. While registration is entirely optional, we highly recommend completing it, as it comes with many valuable benefits. Upon registration, you will receive a promo code for an additional discount on future purchases of HEDBOX products through our web shop. In some cases, you may also be eligible for an extra six months of warranty on your purchased product, along with other exclusive advantages.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHERE CAN I FIND THE PRODUCT WARRANTY CARD?<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

      Each product comes with a label featuring a QR code labeled ‘INSTRUCTION.’ Scanning this code will direct you to the online Product Warranty Card.<\/p>

      • Warranty Card<\/strong>\u00a0– English<\/p><\/li><\/ul>

        Additionally, a small QR card with a scannable code is included in every product’s original packaging for your convenience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

        \n\t\t\t\t\t

        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI NEED THE PRODUCT CE DECLARATION<\/a>\n\t\t\t\t\t<\/h4>\n\n\t\t\t\t\t

        Each product comes with a label featuring a QR code labeled ‘INSTRUCTION.’ Scanning this code will direct you to the online Product Warranty Card.<\/p>

        • CE Declaration<\/strong> – Multilingual Support<\/p><\/li><\/ul>

          Additionally, a small QR card with a scannable code is included in every product’s original packaging for your convenience.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          ORDERS CAN I PICK UP THE ORDER? We are an online-only store and do not have a physical location for pickups or in-person shopping. All orders are shipped directly to you. CAN I MODIFY MY ORDER? Unfortunately, we are unable to modify orders once they have been placed and paid for. This is due to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2117","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/pages\/2117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/comments?post=2117"}],"version-history":[{"count":0,"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/pages\/2117\/revisions"}],"wp:attachment":[{"href":"https:\/\/hedbox.eu\/staging\/wp-json\/wp\/v2\/media?parent=2117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}